FAQs

Please take a moment to read the frequently asked questions to understand how our service works.

If you have any questions please feel free to contact us via phone or contact forms.

How do I make an order?

Please order via our website - www.partyhireshop.com.au

All prices are listed on the website and shipping (if any) calculated at check out.

Check out using your preferred payment method - full payment is required at time of ordering. For large quantities (10+ boxes) and events within 7 days please contact us first via email, chat or phone to check stock levels. We have large quantities and can usually accomodate last minute requests.

We will contact you in the week of your delivery to arrange payment of bond - this can be paid via Visa, Mastercard or Amex and will be used against any breakages or missing items.

Do you deliver/collect? What is the cost?

We offer free delivery on orders over $250 in our delivery zone. Free Delivery & Delivery Zones - https://www.partyhireshop.com.au/pages/delivery-zones

We can deliver orders below $250. Delivery is calculated based on order value at check out.

Do I need to be home to take delivery?

If no one is home / at work place and there’s a safe place we can leave with your authority to do so. We will send you a text when your delivery arrives.

I want to collect items myself - where are you located?

We are a delivery only business model. We offer free delivery/collection on orders over $250 which many clients find convenient (or a small delivery fee under $250 calculated at check out.

Do I have to wash glasses?

Please rinse all glasses and store upright (so nothing spills into storage boxes). Please do not mix different glass types in boxes provided (e.g. re-pack wine with wine, flutes with flutes).

What is the charge if I break some glasses?

We realise some things are out of your control but need to protect our high quality glassware and keep our prices down for all customers.

Broken or missing will be charged per our Terms of Hire: https://www.partyhireshop.com.au/pages/terms-conditions 

- Party Hire Shop